Terms of Service
1. Agreement
These terms govern use of the services provided by EVOLVE40X AI Technologies Private Limited ("EVOLVE40X", "we") — AI voice and messaging agents, the EVOLVE40X dashboard, and evolve40x.com. By connecting a channel, using the dashboard, or signing a proposal that refers to these terms, you ("the client") agree to them. A signed proposal or order form takes precedence over these terms where they conflict.
2. The service
We configure and operate AI agents that answer your phone lines and reply to messages on Instagram, WhatsApp and web chat, and we provide a dashboard where your team reviews conversations, updates their status and takes over from the agent. The scope, languages, integrations and service levels for your deployment are set out in your proposal. We may update the underlying models, providers and dashboard features from time to time provided the service continues to meet the agreed scope.
3. Accounts and connected channels
- You must own or be authorised to operate every phone number, Instagram account and WhatsApp number you connect, and you must comply with Meta's terms for those platforms.
- You are responsible for the accuracy of the content, property details and instructions you give us for the agent, and for keeping them current.
- Dashboard logins are for named members of your team. Keep passwords confidential and tell us promptly if an account is compromised or a staff member leaves.
- You can disconnect a channel at any time from the platform's own settings or by asking us.
4. Acceptable use
You will not use the service to send unsolicited marketing, to deceive customers about whether they are speaking to a person, to collect data you are not entitled to, or in any way that breaks applicable law or the policies of Meta, your telephony provider or our AI providers. Agents identify themselves as AI when asked and we will not remove that behaviour. We may suspend a deployment that is being used abusively after notifying you.
5. AI limitations
Agents are generated by machine-learning models and can make mistakes: they may misunderstand a caller, mistranscribe a name, or give an answer that is out of date. We configure agents with guardrails — for example, not quoting prices, confirming availability, taking payments or resolving complaints — and route those situations to your team. You remain responsible for confirming bookings, prices and commitments with your customers, and for reviewing conversations in the dashboard. The service is not a substitute for a human in emergencies.
6. Fees
Fees are set out in your proposal: typically a one-time implementation fee, a monthly platform fee that includes an allowance of call minutes or messages, and usage above the allowance at the stated per-unit rate. Invoices are payable within 15 days. GST applies. We may suspend service for invoices more than 30 days overdue after written notice. Third-party costs you contract directly (Meta messaging charges, telephony numbers) are billed to you by those providers.
7. Data
Conversations with your customers are your data. We process them on your behalf to run the service, as described in our Privacy Policy, and you can export or ask us to delete them. You must have a lawful basis and give your customers the notices required for the agent to process their data. We keep conversation data for the retention periods in the Privacy Policy and delete it within 30 days of the end of the contract unless you ask for it sooner. We will not use your data to train models.
8. Intellectual property
We own the agent platform, dashboard, prompts, flows and code, and licence you their use for the term of the contract. You own your brand, content and customer data. You grant us permission to use your name and logo as a reference client unless your proposal says otherwise.
9. Liability
We provide the service with reasonable care and skill, but AI output and third-party platforms are outside our full control, so the service is otherwise provided as-is. Neither party is liable to the other for indirect or consequential loss, lost profit or lost bookings. Our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing limits liability for fraud, wilful misconduct or anything that cannot be limited by law.
10. Term and termination
The contract runs for the term in your proposal and renews monthly after that unless either side gives 30 days' written notice. Either side may terminate immediately if the other materially breaches these terms and does not fix it within 15 days of notice. On termination we disconnect channels, provide an export of your data on request, and delete it as described above.
11. Governing law
These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, after a good-faith attempt to resolve them between the parties.
12. Contact
EVOLVE40X AI Technologies Private Limited
Manyata Redwood, 9th Floor, Block D3, Manyata Tech Park Road, Thanisandra, Bengaluru 560045, Karnataka, India
contact@evolve40x.com · +91 99623 96035